Today, we are living in a society that is moving in a direction of wanting everyone when we want it how we want it on our terms. Everyone is spending their time focused on the things they want when they want. You have more and more companies moving towards a society that is on demand, and people have less and less patients, and less and less time to coordinate schedule. There are more and more companies allowing people to work from home, work flexible hours, and even take unlimited vacation days because time is becoming more and more important. Even in the workplace, the amount of time spent training has been on the decline in most companies around the world, as the most common reason is lack of time. Oddly anyone who runs a company knows the amount of money lost when someone isn’t trained properly, and the amount of money to train someone new and not keep them is a high cost to the company. Yet it is still an area that companies are dedicating less and less time. So when trends start indicating that there is a shift in how things are done, we need to listen, and do something toadapt to changes in our businesses.
Most communication in companies, in schools, in just about anything is happening in real time meaning it’s a synchronous communication pattern. Where two people or a group of people all have to communicate to one another at the same time. So think of those big meetings, or conference calls, or having to get feedback on a presentation when someone has time or when
everyone has the time to clear their schedule. That sometimes is increasingly difficult to make happen. Or even training a new employee becomes a challenge because of the time you have to spend with them, so instead they end up watching videos or doing filler work instead of being trained, as people don’t feel they have the time to spend away from their actual work.This is where a new trend of asynchronous communication and feedback is becoming more and more popular. This is when communication and feedback doesn’t happen in real time, but happens when each party has the time to respond on their own time. So take a new hire that you don’t feel you have the time to train or give feedback to, with this form of training of
communication, you would be able to have the new person complete assignments, communicate record of what they have learned or their takeaways, and you would be able to watch and give feedback. You could send a question via video, so tone and meaning isn’t lost in an email, and then receive video feedback when the other person has a few minutes to watch.
Practice a presentation, and get feedback when people have the free time instead of trying to get everyone’s schedules to line up to do it live. You could also use this in coaching, giving people things to practice and then you give feedback when you can. Helping to solve schedule problems and also expand your ability to coach globally as time zones no longer become an issue. One of the biggest issues people face that are coaches running coaching companies is how to expand. There are only so many hours in a day and you reach a point of not being able to fit more people into your schedule. So how do you start maximizing your time to be able to grow the business? Many coaches have clients that they are putting through the same types of work or assignments, and sometimes feel like they are having the same conversation over and over again. That is one problem that asynchronous communication can solve. You would be able to have different assignments all pre-recorded and pre-determined sent to clients via video or audio. Then clients complete the work and send back via audio or video with questions for you to answer on your own time. This trying of interaction and feedback could actually save youtime and allow you to scale the business and communicate with even more people. Suddenly, time zones don’t become much of an issue, which also makes expansion even easier for you.
There are a lot of things that used to be problems, but can now be solved using asynchronous
– It takes less time
– You don’t need to schedule time for face-to-face meetings.
– You can re-listen to an assignment or feedback multiple times.
– You can get a better frame of reference with video or audio than email.
– Training can be systemized and duplicated.
You do lose that person’s touch of being in the moment, but that personal in-the-moment
communication and feedback is something that more and more are backing away from. More
and more people want to do things without having to speak to anyone, engage with anyone, or
have anyone actually talk to them. So when things are moving in that direction, being able to
give feedback on your own time makes it easier.
How can you start to adopt asynchronous methods in your business, as this is the future?